Welcome to PureCloudPods.com. We aim to provide high-quality products and a smooth shopping experience. This Refund & Returns Policy explains how returns, refunds, and replacements are handled.
Eligibility for Returns
We accept returns under the following conditions:
- Item is damaged, defective, or incorrect upon arrival
- Return request is made within 7 days of delivery
- Item is unused, sealed, and in original packaging (where applicable)
Due to hygiene and safety reasons, opened or used vape products may not be eligible for return unless faulty.
Non-Returnable Items
The following items cannot be returned:
- Opened or used vape devices or pods
- Clearance or final sale items
- Items damaged due to misuse or improper handling
- Gift cards or promotional items (if applicable)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Replacements
If your item arrives damaged or incorrect, we may offer:
- A replacement product
- A store credit (where applicable)
- A full or partial refund depending on the situation
Order Cancellations
Orders can only be cancelled if they have not yet been processed or shipped. Once shipped, cancellation is no longer possible.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Original shipping fees are non-refundable unless the error is on our side
How to Request a Return
To request a return or refund, contact us at:
Email: sales@purecloudpods.com
Website: PureCloudPods.com
Please include:
- Order number
- Description of the issue
- Photos of the product (if damaged or incorrect)
Policy Updates
We may update this policy at any time. Changes will be posted on this page with a revised date.
